FAQ

General

Q: Where are the blocs manufactured ?
A: They are made in America in a specialty shop in Wisconsin

Q. I would like my bloc to look exactly like the picture
A. The pictures are an accurate representation of the product.  But with wood there is a uniqueness that no two are exactly alike.

Q: Will you be adding other types of wood?
A: Yes we are considering several other species.  It depends on availbility.  If there is something you are looking for send me a note via the contact page.

Q: What type of finish is applied to the blocs?
A: The bloc's are finsihed with a pre-catalyzed sealer and top coat.  The catalyst is added to the sealer and top coat from the supplier.

Q: How long is the wait to get one?
A: Items in stock ship out within 24 hours.  These are machined and hand crafted and require a lot of time.  If the one you want is out the typical wait is 2-3 weeks.

Q. Do you make a bloc for "insert brand here" ?
A: Currently I am making them for the 3rd and 4th generations AppleTV©.  We are exploring other options has well now.  Please send me a note and let me know what you are looking for.
 
Q: Can I use "brand X" HDMI cable with the bloc?
A: I have tested this with approximately 7 brands of HDMI cables and have not had a problem. 

Shipping

Q: Where will this be shipping from?
A: Shipping wil be from Rhode Island
 
Q: Do you ship internationally?
A: Yes we ship internationally.  You can determine the price of shipping by adding your product to the cart and do the following:
If you use the Check out option - you will be asked for your billing information and address - after you provide that on the next page you will see the next shipping option
You can cancel as you will not be billed unless you confirm the transaction.
**Note** There is no way to track an International order after it leaves the United States. International shipping does not include any country specific VAT. You may be responsible for this depending on your country.
 
Q: How are orders shipped?
A: All orders are shipped via USPS Priority Mail with delivery confirmation for the United States.  International orders also get a confirmation number but tracking ends when it leaves New York for overseas destinations.